You want to reach your customers through every possible channel, to engage and inform them, and meet their needs.

The web is an enormous opportunity for connecting with people, but it’s also easy to get it wrong. People perceive the world in different ways, and experience design is about making that experience better.

Anyone responsible for an enterprise’s presence, performance, personality and character on the web needs experience design. It’s about understanding the motivation and behaviour that drives people, so creating effective interactive communications.

I can help you keep your customers happy, using a broad range of the disciplines that come under the experience design umbrella, from consumer intelligence to web usability and design.